@Home FAQ
Q: Do I need a special Internet connection to join Shoreline @Home?
A: You must have a high speed Internet connection for us to be able to monitor your systems and perform remote troubleshooting. This could be cable or DSL service.
Q: Will you bill me monthly or annually for the service?
A: We will need to have your credit card information on file. If you want to pay for the service monthly, we will email an invoice and bill your credit card on the 1st of every month. If you want to pay annually you will be billed 15 business days before your renewal date. Service must be paid for prior to the beginning of the service year.
Q: What if I don’t want to provide my credit card information?
A: If you don’t want to give us your credit card information, you will need to pay for the service on an annual basis. You will be billed for the second year approximately 30 days before your renewal date. Service must be paid for prior to the beginning of the service year.
Q: What if I am not happy with the services I receive?
A: All service comes with an unconditional 60 day money back guarantee. If you decide this service is not for you, just let me know and I will refund 100% of your service fees. You may cancel the service at any time, but no refunds of past fees will be given after the first 60 days. You may also transfer service to a different computer at any time. You will need to contact our office 30 days before the transfer to allow us to install our monitoring tools prior to the transfer.
Q: Will you be able to see the files on my computer?
A: Theoretically, yes. However, it is our policy that we do not allow our staff to remote into anyone’s system without first notifying the user that we will be accessing it. We also configure the system so that a pop up notification is given when we do remote in. If you have confidential information on your system, we will show you how to disable remote control. This will mean that you will have to enable the remote control option when we need access to your system to work on it. Disabling remote control will not interfere with any monitoring.
Q: How secure are the connections? Can someone intercept the traffic and steal my information?
A: The connection between our office and your computer is encrypted so that it cannot be understood if intercepted. There is no danger that your information can be stolen as a result of implementing this program. In fact, making sure that your system is as up to date as possible will make your system more secure.
Q: Can I pay for the backup service annually?
A: If you choose only the onsite backup option, you may pay for this service annually. Customers choosing this option will also receive free setup. If you choose to have critical data sent offsite, the amount that you are billed will increase as you increase the amount of data that is sent offsite. Therefore, the offsite storage fees will be billed monthly regardless whether you pay monthly or annually.
Q: How often will the amount I am billed for offsite storage change?
A: Each month we will determine how many gigabytes of data you are backing up and adjust your monthly billing. If you notice a sudden increase in your data storage, we will be happy to discuss it with you and make adjustments to reduce the amount of data stored offsite.
Q: How do I sign up?
A: Contact us by calling 831-207-4323 to discuss the steps you need to take to start taking advantage of Shoreline @Home. If you would prefer that we call you back, send an email to infor@shorelineit.com or
Click Here to Sign Up
